REFUND & CANCELLATION POLICY
Scope
This Policy covers Monthly/Yearly subscriptions, additional quote packs, duplicate/incorrect charges and statutory consumer rights. It does not limit rights that cannot lawfully be excluded.
Cancelling renewal
Cancel through DriverProfit → Plan & Payments → Manage subscription in Stripe.
A scheduled end-of-period cancellation normally leaves paid access active until the displayed access-end date and prevents a later renewal after final termination. Where Stripe permits, scheduled cancellation may be revoked before the end date.
Ordinary cancellation and refunds
Ordinary cancellation of future renewal does not, by itself, automatically refund the unused part of the current billing period. Paid access normally continues to the paid end date.
This is subject to mandatory consumer rights, duplicate/incorrect charge correction, non-conforming service rights and any refund we expressly approve.
UK Consumers
A UK Consumer buying online may have statutory cancellation/cooling-off rights depending on the legal classification and circumstances of the digital service supplied.
DriverProfit is intended to become available immediately after purchase. If you expressly request immediate supply during a statutory cooling-off period, applicable law may affect the amount refundable or the continuation of a cancellation right.
We will not rely on a waiver/reduction of a statutory right unless the legal requirements are met.
To exercise a statutory right, contact info@transportprofit.eurotransporthub.com.
EU/EEA Consumers
If DriverProfit actively offers services to Consumers in an EU/EEA country, mandatory local consumer rights may apply. These Terms do not remove rights that cannot lawfully be excluded. Stronger mandatory local protection prevails over a conflicting contractual limitation.
Business Customers
Where the purchase is wholly/mainly for business/professional purposes, consumer-only cooling-off rights generally do not apply. Business refunds are normally limited to incorrect/duplicate charges, refunds expressly approved by us and rights that cannot lawfully be excluded.
Additional quote packs
Used extra quote credits are normally non-refundable unless mandatory law requires otherwise. An unused pack may be subject to statutory Consumer rights where applicable and to any valid immediate-supply acknowledgement obtained at purchase.
Incorrect or duplicate charges
If you believe you were charged twice, charged the wrong amount, charged after the subscription should have ended, or charged due to an obvious technical error, contact info@transportprofit.eurotransporthub.com promptly. Confirmed errors will be corrected/refunded appropriately.
Service problems
If DriverProfit materially fails to provide the paid service and applicable law provides a remedy, this Policy does not exclude that remedy. We may first repair/correct the service where that is an appropriate legal remedy.
Refund method
Approved refunds are normally returned through Stripe to the original payment method where technically possible. Processing time can depend on card/payment networks. Statutory refunds will be processed within the time required by applicable law.
Request information
When requesting cancellation/refund provide your account e-mail, transaction/subscription reference if available, reason, Consumer/Business status and relevant country. Never e-mail full card numbers or CVC.
Contact: info@transportprofit.eurotransporthub.com
